sg99 Terms and Conditions

sg99 is an online entertainment platform providing cricket betting, slot games, live casino and various gaming services for users in Bangladesh. These Terms apply to all services, mobile applications and websites of the sg99 platform.

• sg99 reserves the right to modify these Terms at any time.
• Continued use of the platform after updated Terms are published will be considered your acceptance of the new terms.
• These Terms are written in Bengali and the Bengali version shall be considered the authoritative version.
• If any provision is found legally unenforceable, the remaining Terms will remain fully in effect.

The following eligibility requirements must be met to open an account on sg99:

• You must be at least 21 years of age ("for those aged 21 and above only").
• Each individual may operate only one account.
• All information provided at the time of registration must be true, accurate and complete.
• sg99 reserves the right to immediately close an account if false information is provided during registration.
• Only one account is permitted per residential address or IP address per household.

You are responsible for ensuring the security of your sg99 account. Please follow the guidelines below:

• Never share your login credentials (username and password) with any third party.
• Use a strong password and change it regularly.
• If you log in from someone else's device, make sure to log out at the end of the session.
• If you notice any unauthorized activity on your account, notify us immediately at [email protected].
• You are responsible for all activities carried out from your account.

sg99 will never ask for your password via email, chat or phone. If you receive such a request, treat it as a possible fraud attempt and notify our support team.

All financial transactions on sg99 are conducted in Bangladeshi Taka (BDT/৳). Accepted payment methods: bKash, Nagad and Rocket.

4.1 Deposits

• Minimum deposit amount: ৳300 (per method).
• There is no specific maximum deposit limit, however sg99 reserves the right to set limits on any transaction.
• You must use a payment account registered in your own name when making a deposit.
• Deposits from third-party accounts are not permitted.
• Deposits are generally credited instantly.

4.2 Withdrawals

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: 30 minutes to 3 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Identity verification (KYC) must be completed before withdrawals.
• In cases of suspicious activity, the withdrawal process may be delayed for additional verification.
• Withdrawals may be restricted if the wagering requirements of an active bonus have not been met.

sg99 offers various bonuses and promotional offers from time to time. All such offers are governed by the following general terms:

5.1 Welcome Bonus

• New members receive a 100% bonus on their first deposit, up to ৳15,000.
• The wagering requirement for this bonus is 10x (bonus amount x 10).
• Withdrawing before the wagering requirements are met may result in the bonus being cancelled.
• Each account is eligible to receive the welcome bonus only once.

5.2 General Bonus Terms

• Bonuses may apply to specific games or game types.
• sg99 reserves the right to withdraw or modify any bonus.
• Accounts will be closed if an attempt is made to earn bonuses through fraudulent means.
• Bonus terms and conditions will be detailed on the relevant promotion page.
• All associated accounts will be closed if an attempt is made to earn bonuses using multiple accounts.

The following rules must be observed when playing games on sg99:

6.1 General Gaming Terms

• If a technical issue occurs during a gaming session, sg99 will make the final decision based on log file data.
• sg99 reserves the right to reclaim any funds incorrectly credited due to a software error.
• Members may contact sg99 customer service to verify game results.
• sg99's decision shall be final in any gaming-related dispute.

6.2 Betting Limits

• Betting limits are set according to each game and bet type.
• sg99 reserves the right to void bets if an unusual or suspicious betting pattern is detected.
• Cricket betting (BPL, IPL, T20 World Cup, ICC events) is governed by specific betting rules.

6.3 Live Gaming

• In live casino games, the dealer's decision and the game engine's result are final.
• If your connection is lost, your last bet will remain active automatically.

The following activities are strictly prohibited on sg99. If any such activity is detected, the account will be immediately closed and the balance forfeited:

• Creating or operating multiple accounts.
• Registering using a false identity or information.
• Using a third-party payment account.
• Bonus abuse or bonus arbitrage.
• Attempting to hack, manipulate or exploit the account or platform through any technical means.
• Money laundering or fraudulent transactions.
• Using automation tools, bots or artificial intelligence in gaming software.
• Using the platform to harass or harm other members.
• Unauthorized use or reproduction of sg99's intellectual property.

sg99 believes in responsible gaming. We want every member to enjoy games in a safe and healthy environment.

• Use gaming as a form of entertainment, not as a source of income.
• You can set your own deposit limits, session time limits or temporary breaks.
• If you feel you have a gaming problem, get support through our 24/7 live chat.
• You may request a voluntary temporary or permanent account suspension at any time.
• Keep minors away from gaming — the minimum age to use sg99 is 21.

For more information, please read our Responsible Gaming page.

sg99 gives the highest priority to protecting your personal information. Our platform is secured with SSL encryption technology.

• Personal information provided at the time of registration is stored with strict security.
• Your information is not sold to any third party.
• Information may be provided to the relevant authorities in cases of legal obligation.
• For complete information about your data management, see our Privacy Policy.

sg99 is committed to operating a safe and reliable platform, however sg99 is not liable for the following:

• Disruption to gaming sessions due to loss of internet connection.
• Financial loss caused by reasons beyond your control.
• Errors in third-party software or services.
• Force majeure events (natural disasters, cyberattacks, government orders).
• Any loss occurring beyond the permitted limits.

sg99's total liability shall not under any circumstances exceed the value of the transaction in question.

11.1 Changes to Terms and Conditions

• sg99 reserves the right to modify these terms and conditions at any time.
• In the case of significant changes, members will be notified by email or via a notice on the platform.
• Continued use of the platform after any changes will be considered as acceptance of the new terms.

11.2 Account Termination

• Any member may request to close their account at any time by emailing [email protected].
• sg99 reserves the right to close accounts that violate the terms and conditions without prior notice.
• Any valid funds available at the time of account closure will be returned, unless evidence of fraud or rule violations is found.
• Even after account closure, gaming history will be retained for a specified period as required by law.

If a dispute arises between sg99 and a member, please follow the process below:

• Step 1: Contact us via our 24/7 live chat or email [email protected] with a description of the issue. Most issues are resolved at this stage.
• Step 2: If the issue is not resolved via live chat, send a detailed written complaint to [email protected]. We will try to respond within 7 business days.
• Step 3: An attempt will be made to reach a resolution through mutual discussion between both parties.

All operations of sg99 are conducted following a fair play policy. We take every complaint seriously and are committed to resolving them impartially.