sg99 Privacy Policy
sg99 treats the protection of your personal information as its highest priority. This policy clearly describes how we collect, use, and store information.
Introduction
sg99 ("we", "us", "platform") operates a safe and reliable online entertainment service for users in Bangladesh. When you use our website sg99.lat, you provide us with certain information. This privacy policy ("policy") explains what information we collect, the purposes for which we use it, how long we retain it, and the measures we take to protect it.
By using our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact the support team.
Information We Collect
sg99 collects information in two main ways: (a) information you provide directly, and (b) information collected automatically while you use the platform.
1.1 Information You Provide
- Name, date of birth, and identity details (at the time of registration)
- Email address and contact details
- Account login credentials (username and password — stored in encrypted form)
- Copies of government-issued ID provided for identity verification (as part of the KYC process)
- Payment information related to deposits and withdrawals (bKash, Nagad, Rocket numbers)
- Messages and information provided when contacting the support team
1.2 Automatically Collected Information
- IP address, device type, and operating system information
- Browser type and version
- Date, time, and duration of sessions on the website
- Details of pages visited and navigation information
- Data collected through cookies and similar tracking technologies
- Betting and gaming activity logs (to ensure compliance with responsible gaming policy)
Purposes of Using Your Information
sg99 uses your information only for the legitimate purposes listed below. We never sell your information to third parties.
| Purpose | Description |
|---|---|
| Account Management | To create, verify, and manage your account and to ensure access to services. |
| Financial Transactions | To process deposits and withdrawals and to prevent fraudulent activity. |
| Identity Verification (KYC) | To verify age (21+) and to comply with all applicable regulations. |
| Customer Support | To resolve your questions and complaints and to provide 24/7 live chat support. |
| Security and Fraud Prevention | To maintain platform security and to detect unusual activity. |
| Responsible Gaming | To identify problematic gaming patterns and to provide assistance when needed. |
| Service Improvement | To analyze platform performance and to improve the user experience. |
| Promotional Communications | To inform you about bonuses, promotions, and updates, subject to your consent. |
Data Retention and Security
Technical Security Measures
sg99 uses industry-standard security technology to keep your information safe. Our platform is protected by SSL (Secure Socket Layer) encryption, which keeps the connection between your browser and our servers fully secure.
- 256-bit SSL encryption
- Password hashing and salting technology
- Regular security audits
- Two-factor authentication
- Access control and logging system
Data Retention Period
We retain your information only for as long as necessary. In general:
- Account information: for as long as the account is active, and for a defined period after closure as required by law
- Financial transaction records: for the period required under applicable law
- KYC documents: as required by regulatory authorities
- Log files and technical data: generally up to 12 months
- Support communication records: for a reasonable period after the issue is resolved
Cookies and Tracking Technology
Cookies are small text files stored on your device. sg99 uses cookies to improve the functionality of the website.
Types of Cookies We Use
- Essential cookies: These are required for the website to function properly. They are used to maintain login sessions, ensure security, and support core functionality.
- Functional cookies: To remember your preferences and settings, such as language preference and user account information.
- Analytics cookies: To understand how users interact with the site, which helps us improve our services.
- Security cookies: To detect and prevent fraudulent activity and to ensure platform security.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.
Disclosure of Information to Third Parties
sg99 never sells or rents your personal information for commercial purposes. Information may be disclosed in the following limited circumstances:
Service Provider Partners
Trusted third-party organizations that assist in operating our services — such as payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and fraud detection services — receive only the limited information necessary. These partners are contractually bound to comply with our privacy policy.
Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. Information may also be disclosed where necessary to protect national security, prevent fraud, or defend sg99's legitimate rights.
Your Rights and Controls
As a user of sg99, you have the following rights over your own personal information:
Right to Access
You may request to know what information we hold about you. We will provide a complete account within a reasonable time.
Right to Rectification
If any information stored in your account is inaccurate or incomplete, you have the right to request a correction. This can be done through account settings or via the support team.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.
Right to Object to Processing
You may object to your information being used for promotional communications or personalized advertising. To do so, contact our support team or change your preferences in account settings.
Right to Data Portability
You may request your personal information in a structured, commonly used, and machine-readable format, where applicable.
Right to Withdraw Consent
Where processing of your information is based on your consent, you may withdraw that consent at any time. Processing carried out before the withdrawal remains valid.
To exercise any of the rights above, contact us via our 24/7 live chat support or by email at [email protected]. We will process your request within a reasonable time.
Privacy Protection for Minors
Age Restriction
sg99's services are intended only for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21. Age verification during registration is an integral part of our privacy policy.
If we become aware that a person under the age of 21 is using our platform, we will immediately close that account and delete all associated information, subject to any legal requirements.
If you become aware that a minor has registered on our platform, please notify us at [email protected].
Changes to the Privacy Policy
How We Update the Policy
sg99 may update this privacy policy from time to time. Depending on the nature and significance of the changes, we will notify you in the following ways:
- The "Last updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to your registered email address.
- A consent message may be displayed upon your first login.
Continued use of our services after any changes indicates that you have accepted the updated policy. It is therefore important that you review this page regularly.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us.
Privacy Support Team
We take all privacy-related requests seriously and aim to resolve them as quickly as possible. To learn more about our responsible gaming policy, visit the Responsible Gaming page.