🛡️ Safe Gaming Policy

sg99's Responsible Gaming
Our Commitment

sg99 believes that entertainment should always be safe and controlled. We are committed to protecting the mental and financial wellbeing of every member.

Why Responsible Gaming Matters

Online gaming can be an enjoyable experience, but it is always important to enjoy it within set limits. At sg99, we believe responsible gaming is not just a rule — it is a way of life.

When gambling or online gaming turns from entertainment into an addiction, it can have a serious impact on personal, family, and financial life. That is why we encourage all our members to play in an aware and responsible manner.

At sg99, we provide various safety tools — such as deposit limit setting, a time break feature, and a self-exclusion system — to help you play in a healthy and controlled way.

21+
Age Limit

To create an account and play games at sg99, you must be 21 years of age or older. We are firmly committed to protecting minors from gaming.

Warning Signs of Problematic Gaming

If you feel the following situations are happening in your life, they may be signs of problematic gaming. Assess yourself honestly:

Financial Difficulty

  • Placing larger bets to try to recover lost money
  • Gaming by taking loans or breaking into savings
  • Asking family for money to cover gaming expenses
  • Spending money on gaming by cutting bills or daily expenses

Mental and Social Impact

  • Feeling restless or anxious when not playing
  • Hiding your gaming habits from family and friends
  • Neglecting work, studies, or family responsibilities
  • Being unable to control the time spent gaming

Remember: If any of the above applies to you, do not delay in seeking help. Our 24/7 live chat support is always available in Bengali.

Our Safety Tools

To keep your gaming experience on the sg99 platform safe and controlled, we provide the following tools:

Deposit Limit Setting

You can set your own daily, weekly, or monthly maximum deposit limit. If the limit is exceeded, deposits will automatically stop. The minimum deposit amount is ৳300.

Active Protection

Time Break Feature

Want to take a break for a few days? At sg99 you can activate a time break ranging from 24 hours up to 30 days. During the break, logging in to your account will not be possible.

Temporary Break

Self-Exclusion System

Choose Self-Exclusion for a long-term break. With this feature, your account can be deactivated from 6 months up to permanently. Contact our support to activate it.

Long-Term Protection

Reality Check

A reminder message will notify you at set intervals about how long you have been playing and how much you have spent. This helps you stay aware and make informed decisions.

Awareness Building

Loss Limit

If you choose, you can set a limit beyond which no further losses are allowed. Once the limit is reached, gaming will automatically stop and you will be alerted.

Financial Protection

24/7 Support

If you feel gaming is becoming a problem, our Bengali-language live chat support is available 24 hours a day. Our team will help you activate the right protection measures.

Round-the-Clock Help

How to Activate Safety Tools

1

Log In to Your Account

Log in to your sg99 account and go to the "Account Settings" section.

2

Select the "Responsible Gaming" Option

From the settings menu, find the "Responsible Gaming" option.

3

Set Your Preferred Limits

Set a deposit limit, time limit, or loss limit — whichever you need — and save it.

4

Get Help from Support

For self-exclusion or a long-term break, contact our live chat directly — action will be taken right away.

Core Principles of Responsible Gaming

At sg99, we encourage all members to follow these principles for responsible gaming:

  • See gaming as entertainment, not as a source of income.
  • Only spend money you can afford to lose without affecting your household.
  • Do not place more bets to try to recover lost money.
  • Do not play while under the influence of alcohol or while emotionally distressed.
  • Decide in advance how much time and money you will spend each day.
  • Spend time with family and friends — do not let gaming damage your relationships.
  • Take regular breaks and take part in other hobbies and activities.
  • If you sense a problem, seek help quickly — there is nothing to be ashamed of.

Protection of Minors

sg99 strictly prohibits gaming for anyone under 21 years of age. Age is verified at account registration and we regularly conduct identity verification checks.

If there is a minor in your household, we recommend that you use parental control software on your device and keep your login details secure.

If you suspect a minor is using our platform, please notify us immediately at [email protected] or contact us via live chat.

Age Verification Process

  • Date of birth is collected at registration.
  • National ID card or passport is verified.
  • Suspicious accounts are suspended immediately.
  • Accounts belonging to minors are closed permanently.

Responsible Gaming FAQ

After logging in to your account, go to the "Account Settings" section. There, under the "Responsible Gaming" option, you can set a daily, weekly, or monthly maximum deposit limit. Once a limit is set, it may take up to 24 hours to take effect. Please note the minimum deposit amount is ৳300.

Self-Exclusion is a feature that lets you voluntarily remove yourself from the sg99 platform for a set period of time or permanently. During this time, you will not be able to log in to your account or open a new one. To request self-exclusion, contact us via live chat or email [email protected]. Our team will activate it within 24 hours.

Some common signs are: being unable to stop gaming, placing more bets to recover lost money, hiding your gaming habits from family or friends, falling into financial difficulty, or feeling restless when not playing. If you notice any of these signs, contact us or speak with a trusted person you know.

During a time break you will not be able to log in to the platform or play any games. Your account balance will remain secure. Once the break ends, you will automatically regain access. However, if you wish, you can convert it to a permanent self-exclusion through support before the break expires.

No. sg99 strictly prohibits anyone under 21 years of age from using the platform. Age is verified at registration and suspicious accounts are suspended immediately. If it is found that a minor is using the platform, their account is permanently closed.

You can reach sg99's 24/7 Bengali live chat support or email [email protected] at any time. Our trained support team is always ready to help you activate the right protection measures and provide the information you need. Whatever your issue may be, asking for help is the most courageous step you can take.

Play Responsibly, Enjoy the Experience

Playing at sg99 means safe entertainment. Browse our games section or read the FAQ for any questions.

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